Terms of service
Terms & Conditions – Make Believe by Ritika
1. Applicability
1.1 These Terms and Conditions ("Terms") apply to all offers, orders, and sales agreements between Make Believe by Ritika ("we", "our", or "us") and the customer ("you" or "your").
1.2 By purchasing our products or placing an order online or in-store, you agree to be bound by these Terms.
1.3 Any deviation from these Terms must be agreed upon in writing by Make Believe by Ritika.
1.4 If any part of these Terms is deemed invalid or unenforceable, the remaining sections shall remain in full force and effect.
1.5 These Terms do not affect your statutory consumer rights under Indian law.
2. Offers and Orders
2.1 All product listings and prices are subject to change and availability.
2.2 An agreement is only valid once an order is confirmed by Make Believe by Ritika, either via email, invoice, or official receipt.
2.3 We reserve the right to refuse or cancel any order at our discretion.
2.4 Any cancelled orders will be refunded in full if payment was already made.
2.5 Our garments are handcrafted and made-to-order. Slight differences in embroidery, fit, or color due to screen settings or lighting are not considered defects.
3. Prices and Payments
3.1 All prices are listed in Indian Rupees (INR), inclusive of applicable taxes. Shipping charges (if any) are communicated at checkout.
3.2 We accept payments via UPI, credit/debit cards, net banking, and other secure online payment methods. Cash on Delivery (COD) is available depending on your location.
4. Delivery
4.1 We ship across India. As our pieces are made-to-order, the estimated delivery timeline is 7–10 business days from the date of order confirmation.
4.2 Delays due to courier partners or unforeseen circumstances do not entitle cancellation or compensation.
4.3 Title and risk of the product pass to you upon delivery.
5. Fabric/Color Disclaimer
5.1 Many of our garments use delicate fabrics and hand-done techniques. Minor inconsistencies in weave, embroidery, or dye are natural and part of the product’s unique charm.
6. Intellectual Property
6.1 All content on our website, including designs, logos, text, images, and product names, are the property of Make Believe by Ritika and protected under Indian intellectual property laws. Use or reproduction without permission is strictly prohibited.
7. Return & Exchange Policy
7.1 We follow a strict No Return Policy. Exchanges are only accepted in case of a size issue or if you receive an incorrect size.
7.2 Exchange requests must be raised within 3 days of delivery by emailing us at business.make.believe@gmail.com with your order number and concern.
7.3 Products must be unworn, unused, and in original packaging to be eligible for exchange. We reserve the right to refuse exchanges that do not meet this criteria.
7.4 Alterations or customizations (including sleeve additions or length changes) are not eligible for exchange or refund once the order is placed.
7.5 In case of damaged or defective items, please email us immediately with photo or video proof for evaluation.
8. Warranty
8.1 Due to the delicate, handmade nature of our garments, we do not offer warranties. Kindly follow care instructions to maintain the product's longevity.
9. Complaints
9.1 For any concerns or feedback, please reach out to us at business.make.believe@gmail.com within 3 days of receiving your order.
9.2 We aim to resolve complaints within 10 business days of receiving complete information.
10. Force Majeure
10.1 We shall not be held liable for any delay or failure to fulfill our obligations due to events beyond our control, including but not limited to natural disasters, pandemic restrictions, strikes, courier delays, or system outages.
11. Legal Jurisdiction
11.1 These Terms are governed by the laws of India.
11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh.
For any support or queries, please write to us at: business.make.believe@gmail.com