Cancellation/Refund Policy

At Make Believe by Ritika, we take great pride in the quality and exclusivity of our products. To ensure the best experience for all our customers, please be mindful when placing your order.

  • Prepaid Orders: All orders are prepaid.
  • Order Finality: Once an order is placed and paid for, it cannot be canceled or refunded.

Important Notice

We kindly ask you to take your time when placing your order to ensure you are fully satisfied with your selection.

Images and Issues

We conduct a thorough quality check before shipping our orders. However, in the event that you receive a defective, damaged, or incorrect item, please inspect your order upon reception. Contact us immediately if you encounter any issues, so we can evaluate the situation and make it right.

  • Defective or Damaged Items: If you receive an item with a defect or damage, please email us at business.make.believe@gmail.com within 3 days of receiving your order. Include a photo and description of the issue, and we will provide instructions for a return, exchange, or store credit.
  • Incorrect Items: If you receive the wrong item, please email us at business.make.believe@gmail.com with your order number and details. We will guide you through the process of returning the incorrect item and sending the correct one.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept exchanges or returns on:

  • Sale Items: Items purchased on sale.
  • Gift Cards: No returns or exchanges on gift cards.
  • Customised Orders: Orders that have been customized specifically for you.

Contact Us

For any questions or concerns regarding our order policy, please contact our customer service team at:

Thank you for your understanding and for supporting Make Believe by Ritika.